COVID-19 Updates

Kyo-ya ‘Ohana,

An important project designed to improve safety at the hotels is underway. It’s the installation of plexiglass separators at our hotels’ front desks. Sheraton Princess Kaiulani was one of the first hotels in the Kyo-ya ‘Ohana to receive them. Click onto the image for the Friday, May 29 update.


Kyo-ya ‘Ohana,

Here is the update for Friday, May 22, which can be accessed by clicking onto the image below:

Kyo-ya ‘Ohana,

We invite you to view updated messages from your General Managers by clicking onto the image below:

Marriott’s Commitment to Clean or via tiny url at

Dear Kyo-ya ‘Ohana,

As we try to navigate the many challenges of this new reality and the profound impact COVID-19 is having on everyone, our hearts and minds are with all of you and all of those dealing with this situation. It is our intention to keep you informed about your hotels, and other resources you may find helpful during this time.

We may be away from each other for a short period, but we look forward to welcoming you all back healthy and stronger together.

Stay safe and be well,
Kyo-ya Management Co., Ltd.

We want to share with you a video that was brought to our attention by Tomo…enjoy it with your families and watch for our properties’ quick cameo:

Our Human Resources Offices are open for your questions, Monday through Friday, 10 a.m. to 3 p.m.

If you have any Human Resources-related questions, please contact:

Additionally, there are several companies that are actively hiring and welcome our associates to apply. Marriott has been reaching out to various companies and there are a handful of companies who are looking to hire for their locations in Hawaii:

Here are some other resources you may find useful:

The Unemployment Offices are closed to walk-in and in-person services, however, weekly claims can be submitted online at: Online filing times are 6:30 a.m. to 11 p.m. Monday through Friday; or 9 a.m. to 11 p.m. on weekends and holidays. Everyone is strongly encouraged to file online for quicker service. Here’s the process:

  • Go to and click on the right green button that says “Claimant Services,” that will prompt you to create a user account.
  • Set up your profile and be sure to answer each question correctly as it’s difficult to go back and make changes/edits.
  • Once you get a confirmation number, then you can proceed to do weekly certified filings.

There are also two phone numbers available for those wishing to reset their password or make an appointment for over-the-phone applications: (808) 762-5751 to reset passwords and (808) 762-5752 to set up a phone appointment*. These numbers are available during normal business hours of 7:45 a.m. to 4:30 p.m.

*Note: Phone appointments are for those who absolutely do not have access to a computer and cannot file online, and/or have limited English proficiency. This number will set up a phone appointment to start your application, and currently, phone appointments are well into May.

Employee Assistance of the Pacific (EAP) is a free, confidential resource for the Kyo-ya ‘Ohana. EAP is easily accessible via phone or video and can provide you information on legal, financial and healthcare navigation. Log onto: or

Aloha United Way 211 is Hawai‘i’s only comprehensive, statewide community information and referral service. Free and confidential.

211 specialists help you find food, shelter, financial assistance, child care, parenting support, elderly care, disability services, job training and much more.

Connect with an Information and Referral Specialist by phone, text, chat, or email, Monday – Friday from 7 a.m. – 5 p.m., or search AUW’s database online 24/7 at

During the extended school closure, the Hawai‘i Department of Education is providing student grab-and-go breakfast and lunch at select schools to children 18 years and under. Children must be present at pick up. For a list of locations statewide and more information, click below:

The Y recently announced that people interested in its Essential Workers Childcare Program can receive financial assistance for their children in grades kindergarten through 5. The program is available at the Nuuanu, Leeward and Windward YMCAs Monday through Friday, 6:30 a.m. to 7:30 p.m.

The program cares for children of essential workers, including hotels, restaurants, healthcare, military, construction, grocery, hardware, supply stores, among others. See more information at

The National Restaurant Association Educational Foundation’s Restaurant Employee Relief Fund is open for new applications. Here’s the site for more information:

Helping the Community:
In conjunction with the City & County of Honolulu, Department of Health and the Hawaii Homeless Healthcare HUI, Unite HERE Local 5 helped open a Temporary Quarantine Center on April 1. The facility is for those without homes who have tested positive for COVID-19. Kyo-ya made donations of gently used linens and pillows. In addition, equipment from Kyo-ya was borrowed to help with the facility’s opening such as pressure washers, hoses and wet vacuums.

After the initial donations, Kyo-ya contributed more lightly used linens and pillows along with some perishable food items as we ramped down our hotel operations. Kyo-ya also donated used TVs for the Center’s recreation room.

Spreading Aloha:
Human Resources teams from the Kyo-ya ‘Ohana joined other human resources professionals within the industry to deliver many sweet treats to the State Unemployment Office on Monday, April 13. Among those participating were Kyo-ya SHARE Trainees Yusuke Yoshida, Yoshi Kinuya, and Valerie Okawa from Human Resources. Click here to see additional photos.